Customer Engineer IV
Applied Materials

Responsibilities

• Ensure system performance and customer satisfaction within assigned site.
• Instruct customers in the operation and maintenance of systems.
• Tier I, II capability and Tier I >1 tool type.
• Handle complex troubleshooting.
• Demonstrate technology ability to represent dedicated site team, handle product weekly review with customer, effectively communicate and convince customer from engineer up to section level technically.
• Certified HW of multiple tool type.
• Tier II certification.
• Responsible for AGS business promotion.
• Attend CaRm review for product hardware.
• Help managers to develop and certify junior CE in account, be able to deliver.
• TTC training to internal team and customers.
• Review TSL, responsible for new parts, technical promotion and qualification.
• Ensure product safety/quality issues as well as timely reporting and escalation.

Required Knowledge & Experience

• College degree or equivalent
• More than 6 years of relevant working experience or 4 year direct experience in Semiconductor industry
• Presentation & communication skills
• Leadership skills
• Instructing ability
• Project management skills
• Good problem solving skills
• Good command of English

How to Apply
Please send your resume to the recruiter listed below.
IMPORTANT: The subject field of your email must include Job Title and Job ID Number.

Recruiter
amc_recruitment@amat.com

Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.