TPS Engineer
Applied Materials

Responsibilities

• Acts as an intermediary between customer and factory.
• Ensures the implementation of CEN\'s, BKM\'s, Safety Notices, and retrofits; and communicates performance/reliability issues.
• Provides Alpha SiteSupport to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house on an engineering tool. 
• Provides Beta Site Support specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
• Provides system support for engineering systems in relibility and/or applications lab.
• Provides engineering relief by working assigned projects in conjunction with vendors, customers and engineering owner. 
• Act as a mentor for junior levels engineers.
• Field Escalation Focal Point: Provides for a contact point within the factory for CE\'s, account teams, and/or customers to call upon.
• Resolves customer problems, complaints and issues utilizing appropriate internal and external resources.
• Act as crisis manager when necessary.
• Makes presentations at the engineering and management level to customers on system upgrades, support plans, technical demonstrations. 
• Organizes and implements training seminars for customers and field service engineers on product upgrades, customer problems, concerns and possible solutions (Product Specialist Meetings).
• Creates technical publications and reviews documents covering technical improvements.
• Assists field service engineers and customers with on-site training when necessary.
• Helps training department to define necessary training for field service engineers on system upgrades and new systems components.
• Initiates and provides review of ECO\'s to ensure data supports fix and follow up with comunication to the field.
• Develops and presents financial analysis on retrofits, warranty costs, etc.
• Works with spares to help set initial stocking levels.
• Controls expenses within Applied Materials guidelines.
• May perform other duties as assigned.

Required Knowledge and Experience

• Prior knowledge of Applied Materials products, customer base.
• Exceptional communication skills.
• Capability to quickly grasp Applied Materials Technology.
• Ability to travel 25%- 50% of the time.
• B.S. Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, and 5-7 years engineering experience working with Plasma Etch, PVD, CVD, or related,  or equivalent.
• M.S. level degree, and 7+ years experience, with 3 years in project management/supervisory role,  or equivalent.

How to Apply
Please send your resume to the recruiter listed below.
IMPORTANT: The subject field of your email must include Job Title and Job ID Number.

Valerie Lalou
Recruiter
valerie_lalou@contractor.amat.com

Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.